Business Objective

Improve the home loan application process by reducing manual processing, improving application quality through AI-assisted validation, streamlining loan assessment workflows, and enabling applicants to manage their applications digitally from submission through decision.

Business Requirements:

• Enable applicants to complete, submit, and track home loan applications online.
• Reduce manual validation by using AI to identify missing information and application inconsistencies.
• Improve operational efficiency by automating application routing and status updates.

Functional Requirements:

• The system shall validate application completeness and identify missing or inconsistent information before submission.
• The system shall generate AI-powered review insights and route applications to the appropriate Loan Officer.
• The system shall notify applicants of application status updates throughout the lending process.

Non-Functional Requirements:

• AI validation feedback shall be generated in near real time.
• The platform shall securely store applicant information and supporting documents.
• The solution shall support high availability and reliable application processing.

Epic

Epic: AI Application Validation

User Story

As an applicant,

I want my application information to be validated in real time as I complete it,

So that I can correct missing or inconsistent information before submitting my application.